Remote control FAQ

Excellence, integrity service

01

Pre-sales advice

1.Q: Are you a remote control manufacturer?

A: Yes, we have our own factory, production line, SMT machine and R&D department to complete all processes of production, assembly and packaging.

2.Q: Can I visit your factory?

A: Yes, welcome to our company. Our company’s address: 5th Floor, Building A, Longxin Industrial Park, Chuangye Road, Fenghuang Third Industrial Zone, Fuyong Town, Baoan District, Shenzhen City, Guangdong Province, China

3.Q: What is your best service?

A: 1. Our sales staff are familiar with the complete transaction process of remote controls, the production process and          the whole process of timely and quality tracking of goods to complete orders and deliver on time.

  1. As a large professional supplier, it is very easy to cooperate with us. The sales staff carefully tracks the details of each product and communicates with you in time.
  2. Any questions will be answered within 24 hours, and you can keep track of the order progress at any time.
  3. Ensure reliable production and credible after-sales service.
4.Q: What should be communicated and confirmed before ordering the remote control?

A: 1. First confirm the functions of the remote control, such as infrared, radio frequency (433.315.2.4G. Fixed code.                    Rolling code), Bluetooth voice, flying mouse, LCD screen, touch screen, etc.

  1. Choose the appearance of the product. If you have a sample of the remote control, please take a photo for our reference and match the appropriate appearance for you. If you don’t have a sample, please tell us the appearance requirements of the remote control and the industry in which it is used. We will recommend a suitable appearance. Give you.
  2. Confirm the required button type, bulge button, silicone button, touch button.
  3. Select the type of battery, AAA battery or button battery CR2025.
  4. It needs to be made according to your company’s sample. Our company does not have a suitable shape and needs to open a mold. Please provide a sample and pay for the mold opening fee of the remote control
5. Q: What can you buy from us?

A: You can buy TV remote controls, TV box remote controls, set-top box remote controls, projector remote controls, LED lamp remote controls, air conditioner remote controls, medical equipment remote controls, fitness equipment remote controls, home appliance remote controls, etc.

6.Q: What is our strength?

A: We have many years of experience in remote control production, and a professional engineering design and R&D team can customize a satisfactory and suitable remote control for you, and we have our own factory, with fast delivery and quality assurance. We know the market very well and always provide you with competitive products.

7. Q: Can you do remote control OEM and ODM for us?

A: Yes, we are professional in providing OEM and ODM services.

8. Q: How do you establish a long-term and good relationship with our business?

A: We maintain good quality and competitive price to ensure our customers benefit. In addition, we respect every customer, such as our friends, and we sincerely do business and make friends with them, no matter where they come from.

9. Q: How to solve the after-sales quality problems of the remote control?

A: We want to provide you with 100% satisfaction, but if you have any questions about the product, please contact us immediately, we will send you replacement parts, or we can discuss together to find a good solution.

02

Sample

1.Q: Can I buy remote control samples?

A: Yes. Please feel free to contact us.

2.Q: How to deal with the remote control sample fee?

A: The sample fee should be paid first. After the sample is confirmed, the sample fee will be returned to you after the order is placed, and it will be deducted from the order payment.

3.Q: What work should be done before proofing?

A: Communicate before proofing, we will provide drawings and functions for you to confirm, confirm OK to arrange proofing.

4.Q: How long does it take to proof the remote control?

A: Generally within 5-7 working days.

5.Q: Can the buttons of the remote control, the content and functions of the screen printing on the nameplate be changed according to customer requirements?

A: Yes, it can be customized according to your requirements.

6.Q: What is the sample shipping method?

A: It can be shipped by sea, by air or by express (EMS, UPS, DHL, TNT, FEDEX, etc.). Please confirm with us before placing an order.

03

Product quotation

1.Q: How to get the price of the remote control?

A: We usually quote within 24 hours after we get your inquiry (except weekends and holidays). If you are urgent to get the price, please email us, Whatsapp or contact us by other ways so that we can offer you a quotation.

2.Q: What information do I need to provide for product quotation?

A: 1. Product shape, model, specification, color, industry, etc.

  1. Order quantity.
  2. Place of export.
  3. Payment method, etc.
04

Order to make goods

1.Q: What is the MOQ for the remote control? How long is the delivery time?

A: MOQ is 1000PCS, 20 days after delivery of deposit.

2. What about your delivery time?

Bulk order, 15~20 working days.

3.Q: How to place an order for the remote control?

A: Let us know your requirements or applications first. Secondly, we quote according to your requirements or our suggestions. Third, the customer confirms the sample and deposits the formal order, pays the deposit. Fourth, we arrange production.

Fifth, shipping.

4.Q: Can I print my logo on the remote control?

A: Yes. Please inform us formally before we make a sample, and arrange the sample after confirming OK according to our design drawings, and make the goods according to the sample.

5.Q: Is there anyone following up the progress of the production of the remote control after the order is placed?

A: We have sales staff who are responsible for the production progress and will continue to follow up. If you have any questions, we will communicate with you in time for confirmation. Please keep in touch. You can also communicate with our sales staff at any time.

6.Q: We have new product development, do you have docking personnel?

A: New product development We have professional appearance designers, hardware engineers, software development engineers and mold designers to develop and design products for you. The enthusiastic sales order will follow up the samples for you, provide sample testing and follow-up of subsequent orders, and after-sales service.

05

quality

1.Q: How is the product quality controlled?

A: We have a quality control department to control the quality. The incoming materials are inspected first and then put on the production line. All products are produced through fully automatic function tests and QC inspections, and QA sampling inspections to ensure product quality.

2.Q: How about the product quality?

A: We have many imported professional production equipment, 8 production lines, automatic testing machine, automatic screw machine, component cutting machine, automatic soldering machine, salt spray testing machine, alcohol wear testing machine, spectrum analyzer, etc. Exquisite manufacturing process, complete every order for customers with quality and quantity. All products can only be shipped after passing the strict inspection of our quality control department.

06

Payment

Q: What payment methods do you accept?

A: We accept T/T (wire transfer), XTransfer remittance and PayPal.

TT can pay 30% in advance before production, and pay 70% balance before shipment.

07

Freight

1.Q: What is the shipping method for small orders of remote controls?

A: We can provide domestic forwarder, or it will be better if you have domestic forwarder with cheap price.

2.Q: What is the shipping method?

A: It can be shipped by sea, by air or by express (EMS, UPS, DHL, TNT, FEDEX, etc.). Please confirm with us before placing an order.

3.Q: What should I do if the product is damaged during transportation?

A: Tell us the damaged quantity, the product will be made for you again.